Akar Market Research is committed to addressing any grievances promptly and effectively to ensure client satisfaction and uphold our reputation for excellence. Our grievance redress mechanism includes the following steps:
- Customers have the right to ask questions be answered and can also file written, verbal, or phone complaints. Customer can send the email at akhileshjatpimr1012@gmail.com. They can also make a call on +919009588139.
- They can also send a letter to the following address, E-296 Kalindi Gold City Indore 453555
- If the grievance raised by the customer in the support platform fails to be redressed within the period of 12 working days, then the customer can raise the grievance in SCORES platform- SEBI complaints redress system scores.gov.in
SCORES LINK – https://scores.gov.in/scores/Welcome.html - For any questions, comments, or help, customer can call the SEBI office at 1800 22 7575 or 1800 266 7575, toll-free.
- If the customer is still unhappy with the resolution after using all of the aforementioned avenues for grievance resolution, they can start a dispute through the ODR Portal.
- For more details about the ODR mechanism, fees, timelines etc., you may read the master circular released by SEBI titled: “Online Resolution of Disputes in the Indian Securities Market” available at the following link: https://smartodr.in